The Tourist Office of L'île d'Yeu

In order to welcome you as best as possible, the Tourist office is engaged in a quality approach.

In this way, we have just obtained the mark “Qualité Tourisme” wich is the only state label awarded to tourism professional, on 13^th of December 2021.

This mark testify a high-performance and quality service and aims to offer you the best reception conditions.

A TEAM OF SIX PROFESSIONALS AT YOUR SERVICE

• Anne LE MASSON, Director of the Tourist Office.
• Séverine FRIOUX, head of administration, accounting and tourist tax.
• MP CANTIN, quality manager and hosting service.
• Sophie GUILLOTEAU, holiday advisor and reception manager.
• Camille CHALOT, holiday advisor,  promotions and presse relations services.
• Camille TARAUD, holiday advisor.

CONTACT DETAILS

OUR OPENING HOURS

Low season:
From October to the end of March

Mid- season:
In between:

April, May, June, first week of July, last week of August and September

High season:
Second week of July to third week of August

Annual closing days

• November, 1st
• December 25th
• January 1st

CONTACT US

OUR SERVICES

• Tourist brochures, practical guides, rental guides, tourist maps, leaflets
• A website updated regularly 
• A Facebook and Twitter account
• An accommodation service for the management of furnished rentals
• A press service to welcome journalists
• Ticket sales (shows, concerts, heritage visits, sea crossings, events)
• The little Tourist Office boutique

Our category III commitments 

• A reception area and an information area.
• Facilitate your holiday.
• A place to sit down.
• Free advice on local tourist offers.
• Opening times clearly visible in at least one foreign language.
• Open at least 120 days per year, Saturday and Sunday included, during busy periods and when events are on.
• Reply to your letters all year round.
• Ensure a permanent reception service with staff speaking at least one foreign language.
• Provide access to our bilingual website.
• Update tourism information annually.
• Provide tourist maps and tourist guides in printed format.
• Distribute tourist information, translated into at least one foreign language, relating to:
  - tourist accommodation, with classifications, containing at least the name of the establishment, the postal address, the email address, the address of the website, the telephone number, the type of classification and its level,
  - monuments and cultural, natural or leisure tourist sites which may include an indication of prices, opening hours, website and telephone and postal contact information,
  - events and shows,
  - emergency phone numbers.
• Process complaints/claims and measure customer satisfaction.
• Make a holiday advisor available to you.
• Guarantee the reliability of information on the local tourist offer.
• Update tourist information data for our geographical area.